tion of a physician who was being consulted by an extremely nervous person. She was so excited when she entered his office that she was visibly trembling. The doctor saw his opportunity.
"Are you always as nervous as this?" he asked. Nothing could have been better planned to relieve the patient. By recognizing her difficulty instead of appearing to ignore it, he placed her at once in a free state of mind and soon she was telling him about herself.
"The manner in which this first approach is made to the individual in difficulty frequently determines the success of the interview. This is illustrated by the different ways in which two persons set about helping an ex-soldier out of trouble. The soldier had been discharged from a hospital which reported: There is nothing wrong with the man physically. He seems to be worried about something. Possibly he may be having trouble with his wife."
A young man, a novice in social case work called to see him. Having in mind the statement from the hospital, his greeting to the patient was: "The doctor says you seem to be worried about something. Are you having trouble with your wife?"
