9/11 Dispatcher transcript

September 11th attacks

Transcripts

Flight 93 Cockpit Transcript

Flight 93 Transcript with air control

FDNY Radio Transcripts

9-1-1 calls from inside the towers

Aftereffects

Search warrant for Atta's rental car

9/11 Commission Report

Office of Special Counsel release

Chris Hanley, NYPD, FDNY - 8:57:02[1]

^[1]

Speaker	Transcript
NYPD Dispatcher 1886	Police operator 1886, what is your emergency?
Chris Hanley	I'm on the 106th floor of the World Trade Center. We just had an explosion on the like 105th floor.
NYPD Dispatcher 1886	The 1-0-6 floor?
Chris Hanley	Yes.
NYPD Dispatcher 1886	1-0-6, okay, umm
Chris Hanley	We have a conference up here and there's about a hundred people up here.
NYPD Dispatcher 1886	What is your last name?
Chris Hanley	Hanley. H-a-n-l-e-y.
NYPD Dispatcher 1886	H-a-n-?
Chris Hanley	We have smoke and it's pretty bad.
NYPD Dispatcher 1886	(typing is heard) This is on the 1-0-6 floor, right?
Chris Hanley	Hello?
NYPD Dispatcher 1886	Okay, we have the job. Let me connect you with the Fire, okay?
Chris Hanley
NYPD Dispatcher 1886	You have. Hold on, let me connect you with Fire, okay?
Chris Hanley	We have about a hundred people here. We can't get down the stairs.
NYPD Dispatcher 1886	Hold on. Let me connect you with fire.
note	phone rings six times, the dispatcher is heard muttering "Come on now..." before the transfer takes place
Fire Dept 408	Fire Department 408. Where's the fire?
Chris Hanley	Yeah, hi. I'm on the 106th floor of the World Trade Center. We just had an explosion up here.
Fire Dept 408	Okay, 1-0-6th floor, what building are you in, sir? One or two?
Chris Hanley	That's one World Trade.
Fire Dept 408	Alright
NYPD Dispatcher 1886	(interrupting) One?
Fire Dept 408	Yeah.
Chris Hanley	Yeah, there's smoke, and we have about a hundred people up here.
Fire Dept 408	Sit tight. Do not leave, okay? There's a fire or an explosion or something in the building. Alright, I want you to stay where you are.
Chris Hanley	Yes.
Fire Dept 408	Alright, what's your phone number there?
Chris Hanley	We're on the 106th, the 106th floor.
Fire Dept 408	What's your phone number sir, your phone number?
Chris Hanley	646-752-1436
Fire Dept 408	Alright, we're there. We're coming up to get you.
Chris Hanley	I can see the smoke coming up from outside the windows down...
Fire Dept 408	All right, we're on the way.
Chris Hanley	Huh?
Fire Dept 408	We're on the way, sir.
Chris Hanley	Okay, please hurry.
Fire Dept 408	Alright, just keep some windows open if you can open up windows and just sit tight. It's going to be a while because there's a fire going on downstairs.
Chris Hanley	We can't open the windows unless we break them.
Fire Dept 408	Okay, just sit tight.
Chris Hanley	Okay.
Fire Dept 408	All right. Just sit tight. We're on the way.
Chris Hanley	Alright, please hurry.

Melissa Doi, 9-1-1

Melissa C. Doi was a graduate of Northwestern University, and despite aspirations to become a ballerina, she worked as a manager at IQ Financial Systems, and phoned 9-1-1 from the 83rd floor of Tower 2.

Speaker	Transcript
Melissa Doi	(muttering to herself in distressed state) Holy Mary mother of God!
NYPD Dispatcher 8695	8695, good morning, unintelligible good day
unidentified	Hi, what's your number again please?
911 Dispatcher 8695	8-6-9-5
Melissa Doi	Oh god, I'm on the 83rd floor...
unidentified	86...what?
Melissa Doi	I'm on the 83rd floor!
unidentified	Ma'am, stop that, 86-what?
911 Dispatcher 8695	8-6-9-5
unidentified	unintelligible...somebody's having difficulty breathing on the 83rd floor.
911 Dispatcher 8695	Hi there ma'am, how're you doing?
Melissa Doi	Is it...is it...are they going to be able to get somebody up here?
911 Dispatcher 8695	Well of course ma'am, we're coming up to you.
Melissa Doi	Well, there's no one here yet, and the floor's completely engulfed. We're on the floor and we can't breathe.
911 Dispatcher 8695	unintelligible
Melissa Doi	And it's very, very, very hot.
911 Dispatcher 8695	It's very...are the lights still on?
Melissa Doi	The lights are on, but it's very hot.
911 Dispatcher 8695	Ma'am, now m'am...
Melissa Doi	VERY hot! We're all on the other side of Liberty, and it's very, very hot.
911 Dispatcher 8695	Well the lights, can you turn the lights off?
Melissa Doi	No, no the lights are off.
911 Dispatcher 8695	Okay good, now everybody stay calm, you'd doing a good job...
Melissa Doi	Please!
911 Dispatcher 8695	Ma'am listen, everybody's coming, everybody knows, everybody knows what happened, okay...they have to take time to come up there, you know that. You got to be very careful.
Melissa Doi	very hot
911 Dispatcher 8695	I understand. You’ve got to be very, very careful… how they approach you, okay? Now you stay calm. How many people where you’re at right now?
Melissa Doi	There's like, five people here with me.
911 Dispatcher 8695	All up on 83rd floor?
Melissa Doi	83rd floor
911 Dispatcher 8695	with five people...five patients... everybody's having trouble breathing?
Melissa Doi	Everybody's having trouble breathing, some people are worse...than others.
911 Dispatcher 8695	Anybody's unconscious, everybody's awake?
Melissa Doi	So far yes, but it's...
911 Dispatcher 8695	Listen, listen, everybody's awake?
Melissa Doi	Yes, so far.
911 Dispatcher 8695	Conscious? And it's very hot there, but no fire, right?
Melissa Doi	I can't see because it's too high.
911 Dispatcher 8695	No, no, very hot, no fire for now, and no smoke right? no smoke, right?
Melissa Doi	OF COURSE THERE'S SMOKE!
911 Dispatcher 8695	Ma'am, ma'am, you have to stay calm.
Melissa Doi	There is smoke! I can't breathe!
911 Dispatcher 8695	Okay, stay calm with me, okay? I understand...
Melissa Doi	I think there is fire because it's very hot.
911 Dispatcher 8695	Okay, it's...
Melissa Doi	It's very hot, everywhere on the floor.
911 Dispatcher 8695	Okay, I know you don't see it and all, but I'm, I'm...stumbles over words...I'm gonna, I'm documenting everything you say, okay? And it's very hot, you see no fire, but you see smoke, right?
Melissa Doi	It's very hot, I see...I don't see, I don't see any air anymore!
911 Dispatcher 8695	Okay...
Melissa Doi	All I see is smoke.
911 Dispatcher 8695	Okay dear, I'm so sorry, hold on for a sec, stay calm with me, stay calm, listen, listen, the call is in, I'm documenting, hold on one second please...
Melissa Doi	I'm going to die, aren't I?
911 Dispatcher 8695	No, no, no, no, no, no, no, say your, ma'am, say your prayers.
Melissa Doi	I'm going to die.
911 Dispatcher 8695	You gotta think positive, because you gotta help each other get off the floor.
Melissa Doi	I'm going to die.
911 Dispatcher 8695	Now look, stay calm, stay calm, stay calm, stay calm.
Melissa Doi	Please God...
911 Dispatcher 8695	You're doing a good job ma'am, you're doing a good job.
Melissa Doi	No, it's so hot, I'm burning up.
911 Dispatcher 8695	Okay ma'am, the floor is hot, everything is hot, is there, are there, are there desks there? You go up high, you get yourself away from the smoke.[2] Okay, I know you know, hold on a second.
911 Dispatcher 8695	(into radio) 83rd floor, three people trapped[3]
unidentified	(into radio) Where?
911 Dispatcher 8695	(into radio) Way out on the 83rd floor, they're trapped, very hot...that's what I'm doing, just letting you know.
Melissa Doi	(excited interrupting) Wait! Wait! We hear voices! (screaming to firefighters) HELLO! HELP!
911 Dispatcher 8695	Hello, ma'am? Ma'am?
Melissa Doi	(screaming to firefighters) HEEEEELP
911 Dispatcher 8695	Okay, stay calm, ma'am, ma'am.
Melissa Doi	(screaming to firefighters) HEEEEELP
911 Dispatcher 8695	Stay calm, stay calm, just don't move.
Melissa Doi	Oh my god...
911 Dispatcher 8695	They coming through to you now?
Melissa Doi	Find out if there's anybody here on the 83rd floor.
911 Dispatcher 8695	Ma'am, don't you worry, you stay on the phone with me and we'll...
Melissa Doi	Can you find out if there's anybody on the 83rd floor, because we thought we heard somebody!
911 Dispatcher 8695	Ma'am, now listen, excuse me, I already notified the lieutenant, okay?
unidentified	garbled radio traffic
911 Dispatcher 8695	I already notified the lieutenant that there's five people on the 83rd floor, very hot and smoky, so they won't overlook you, okay dear?
Melissa Doi	Can you...can you...
911 Dispatcher 8695	I already did that dear.
Melissa Doi	Stay on the line with me please, I feel like I'm dying.
911 Dispatcher 8695	Yes ma'am, I am going to stay with you.
Melissa Doi	They're here?
911 Dispatcher 8695	Are they inside with you yet dear?
Melissa Doi	No
911 Dispatcher 8695	Okay, stay calm until they get inside.
Melissa Doi	Can you find out where they are?
911 Dispatcher 8695	Okay, stay calm, stay calm, stay calm until they get inside.
Melissa Doi	Can...(voice stops)
unidentified	radio traffic between Dispatcher 8695 and an unknown

Annotations

1. In the supplementary police report, his phonecall was explained as (T58) ANTHR CALL MC HANLEY STS SMOKE ON THE 106FLR . SMOKE N PEOPLE CANNOT GET DOWN THE FLR...FD 408 NTFD.....BLDG 1 TRADE CENTR .... CB 646-752-1436 ....PR 1886CP58+
2. The operator's spur-of-the-moment advice to get higher in the room "away from the smoke" is more dangerous, but was perhaps meant to get them off the fiery hot floorboards.
3. Doi had actually said there were five people with her, not three