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Confirmation Number:
1715039517851395657
Date confirmed:
Sun Nov 24 19:34:32 2013
This software does not work as advertised.
The purchase of this software and any refund request is protected under Australian law via rules set down by the ACCC (http:/www.accc.gov.au). If I don’t receive a refund within 7 working days. I will put forward a complaint with the ACCC.
278 On 26 November 2013, a response was sent by “Support Tech Robbie” which began as follows:
Hello
Thank you for contacting Steam Support.
Unfortunately, we cannot offer a refund for this transaction.
Please review Section 3 of the Steam Subscriber Agreement for more information
http://www.steampowered.com/index.php?area=subscriber_agreement
Please try the following to troubleshoot any issues.
279 After making a number of troubleshooting suggestions, Support Tech Robbie then said:
**IMPORTANT**
Support for this title is handled by a third party support department, please follow the instructions below to contact the support provider to troubleshoot this issue
Egosoft Support
http://www.egosoft.com/support/faq/index_en.php
As an alternate resource, please check Steam Discussions for other users that may have resolved this issue:
280 Mr Phillips then replied on 26 November 2013:
Thank-you for the response; however this is an unacceptable resolution. The reality is this product was released in a dysfunctional and incomplete state while being advertised as a complete final version. I am willing to accept either a) a full refund of the product or b) a steam store credit for the total cost of the product resulting in the removal of this product from my Steam library. Please escalate this issue.
I will in the meantime begin the initial proceedings of making a complaint with the ACCC.
281 On 29 November 2013, after having received no reply, Mr Phillips sent another message:
Hi
