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Hi
I know your general policy is no refunds, but this game is in no way fit for release and should have been (and still should be) marked as 'Alpha' 'Beta' or early access. I have been patient and waited for several patches but major bugs and technical issues still exist that make the game virtually unplayable: as such I feel I must demand a refund.
The confirmation number for my purchase is 1586673785671858962.
Regards
Byron
290 On 26 July 2013, a response was sent by "Support Tech Grant":
Hello Byron
Thank you for contacting Steam Support.
We apologize for the delay.
As with most software products, we do not offer refunds or exchanges for purchases made on our website or through the Steam Client. This includes, but is not limited to games, Early Access Games, software, gifted or traded purchases, downloadable content, subscriptions, and in-game items/currency.
We will make an exception and refund titles that are still listed as available for Pre-Purchase on our website. The refund request must be received prior to the official release date for the item. You can see when a pre-purchased title is scheduled to officially unlock by viewing the green information bar on its store page.
This only applies to preorders purchased from your account, preordered titles received or sent thought the Steam Trading system cannot be refunded. We do not offer refunds for Early Access Games.
Please review Section 3 of the Steam Subscriber Agreement for more information. http://www.steampowered.com/index.php?area=subscriber_agreement
291 On 26 July 2013, Mr Miles sent a further message as follows:
Hi
Thank you for telling me what I already knew, but my point is you advertised this game as being ready for release, and clearly it isn't, it's barely playable (extremely poor performance, constant crashers, major bugs, etc.) and I would NOT have purchased it had it been appropriately labelled. I'm not a lawyer, but I do know there are laws regarding this sort of thing: at the very least I consider it unethical (both on the part of the developer / publisher and steam) and would greatly appreciate a refund in this particular instance.
Kind regards
Byron Miles
292 On 29 July 2013, a response was sent by "Support Tech Grant" as follows:
Hello Byron
