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Page:Hine (1912) Letters from an old railway official.djvu/135

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The Problem of the Conductors.

that as chief operating official you are the only passenger conductor with whom the executive and staff departments will normally deal; that your tenure of office depends quite as much upon your ability to prevent stealing as to prevent accidents. To the auditor I would say that he is responsible for certifying to the integrity of all components of your operations by proper examinations after the fact; that he has access to all your accounts and records; that he has no direct authority over any operating men; that all his instructions must be in general terms duly approved by the proper executive. Then he would be a real auditor instead of a chief accountant. We would not have to call in the public accountant to do our real auditing. You would be a real general manager.

Assuming that the proposition is up to you, then say to each division superintendent that he is the only conductor on the division in whom normally you will be personally interested; that the conductor will send either the original or a duplicate of every report made by him to the superintendent’s office, addressing it impersonally, “Assistant Superintendent.” Let the superintendent understand that he and

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