Gruelling of the General Manager.
Q. You are not sure then?
A. No, not entirely. I have had no complaints about that.
Q. Is the only way you know about how things are going to have a complaint come in?
A. Not exactly. I try to keep ahead of the game.
Q. Are the offices of your subordinates run in this same haphazard manner?
A. I do not admit that it is haphazard. The general method is the same.
Q. Who is in charge of the distribution of cars?
A. My superintendent of transportation.
Q. To whom are his instructions given?
A. To the division superintendents.
Q. Does he give his instructions personally?
A. The important instructions he gives personally. Of course, he cannot do it all alone. You understand that his department deals with individual cars and has an enormous amount of detail.
Q. How many men are authorized to sign his name and initials?
A. I don’t know.
Q. Then you do not regard this as an important matter?