Letters From A Railway Official.
the services of their best specialist in that particular line, not infrequently the general claim agent himself. Overcharge claims are very properly handled under their traffic auditor, being a matter of correction and not of operating disbursement. Were it up to me, I would make the general claim agent an assistant general manager, so that in claim matters he would have rank and authority superior to the division superintendent’s. The division claim agent I would make an assistant superintendent, so that in claim matters he would have rank and authority superior to all employes on the division.
On this last division feature I once convinced my old friend, Cant B. Dunn, by a long, practical test.
Affectionately, your own,
D. A. D.