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Chapter Seven. Licensing
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Comment: You want the vendor to notify you of suspected violations of the contract before they suspend access to the content. You should insist on written notice, and also the right to respond. You may even want to include in the agreement how disputes will be handled, including arbitration, and who will pay the costs of the dispute resolution process.
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Comment: You want and need vendor support. This language details how to contact the vendor through phone and e-mail.
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Comment: No surprises here. The distinction between ownership and licensed access is clear. By paying for the license, the library does not own a copy of the database content, nor any of the copyright privileges relating to the database. Some vendors offer a digital ownership option that lets libraries purchase digital copies of the content. Just as libraries keep past copies of journal issues after a subscription is cancelled, they
