calmly, without prejudice, without any disturbance to the transportation machine which is so delicately adjusted, and without any demoralization among officers and employees, because any disturbance of this transportation machine reacts in many directions. I hope that if we should be unable to agree among ourselves, we can arbitrate the matter in an orderly way before those tribunals and courts which have been created for such purposes.
Important complaints about the railroad generally arise from: (1) A desire of one person or community to have better rates or better relation of rates than some other person or community. These complaints are very difficult to handle, because the railroad must consider all persons and all communities, and is sometimes blamed unjustly for not doing something that one person or one community wants, when if it did so act it would do an injustice and invite other and more serious complaints from other persons or other communities. (2) A desire of persons or communities for improved physical facilities, better
