PUBLIC LAW 106-181—APR. 5, 2000 114 STAT. 103 SEC. 224. AIRLINE CUSTOMER SERVICE REPORTS. Deadlines. (a) SECRETARY TO REPORT PLANS RECEIVED. — Not later than September 15, 1999, each air carrier that provides scheduled passenger air transportation and that is a member of the Air Transport Association, all of which have entered into the voluntary customer service commitments established by the Association on June 17, 1999 (in this section referred to as the "Airline Customer Service Commitment"), shall provide a copy of its individual customer service plan to the Secretary. Upon receipt of each individual plan, the Secretary shall transmit to the Committee on Commerce, Science, and Transportation of the Senate and the Committee on Transportation and Infrastructure of the House of Representatives notice of receipt of the plan, together with a copy of the plan. (b) IMPLEMENTATION. —The Inspector General of the Department of Transportation shall monitor the implementation of any plan submitted by an air carrier to the Secretary under subsection (a) and evaluate the extent to which the carrier has met its commitments under its plan. The carrier shall provide such information to the Inspector General as may be necessary for the Inspector General to prepare the report required by subsection (c). (c) REPORTS TO CONGRESS.— (1) INTERIM REPORT.— (A) IN GENERAL. —Not later than June 15, 2000, the Inspector General shall transmit to the Committee on Commerce, Science, and Transportation of the Senate and the Committee on Transportation and Infrastructure of the House of Representatives a report containing the Inspector General's findings under subsection (b). (B) CONTENTS. — The report shall include a status report on completion, publication, and implementation of the Airline Customer Service Commitment and the individual air carrier's plans to carry it out. The report shall also include a review of whether each air carrier described in subsection (a) has modified its contract of carriage or conditions of contract to reflect each item of the Airline Customer Service Commitment. (2) FINAL REPORT; RECOMMENDATIONS.— (A) IN GENERAL.— Not later than December 31, 2000, the Inspector General shall transmit to the Committee on Commerce, Science, and Transportation of the Senate and the Committee on Transportation and Infrastructure of the House of Representatives a final report on the effectiveness of the Airline Customer Service Commitment and the individual air carrier plans to carry it out, including recommendations for improving accountability, enforcement, and consumer protections afforded to commercial air passengers. (B) SPECIFIC CONTENT. —In the final report under subparagraph (A), the Inspector General shall include the following: (i) An evaluation of each carrier's plan as to whether it is consistent with the voluntary commitments established by the Air Transport Association in the Airline Customer Service Commitment. (ii) An evaluation of each carrier as to the extent to which, and the manner in which, it has performed in carrying out its plan.
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