Page:United States Statutes at Large Volume 124.djvu/1995

124 STAT. 1969 PUBLIC LAW 111–203—JULY 21, 2010 (2) COMMUNITY AFFAIRS.—The Director shall establish a unit whose functions shall include providing information, guid- ance, and technical assistance regarding the offering and provi- sion of consumer financial products or services to traditionally underserved consumers and communities. (3) COLLECTING AND TRACKING COMPLAINTS.— (A) IN GENERAL.—The Director shall establish a unit whose functions shall include establishing a single, toll- free telephone number, a website, and a database or uti- lizing an existing database to facilitate the centralized collection of, monitoring of, and response to consumer com- plaints regarding consumer financial products or services. The Director shall coordinate with the Federal Trade Commission or other Federal agencies to route complaints to such agencies, where appropriate. (B) ROUTING CALLS TO STATES.—To the extent prac- ticable, State agencies may receive appropriate complaints from the systems established under subparagraph (A), if— (i) the State agency system has the functional capacity to receive calls or electronic reports routed by the Bureau systems; (ii) the State agency has satisfied any conditions of participation in the system that the Bureau may establish, including treatment of personally identifiable information and sharing of information on complaint resolution or related compliance procedures and resources; and (iii) participation by the State agency includes measures necessary to provide for protection of person- ally identifiable information that conform to the stand- ards for protection of the confidentiality of personally identifiable information and for data integrity and security that apply to the Federal agencies described in subparagraph (D). (C) REPORTS TO THE CONGRESS.—The Director shall present an annual report to Congress not later than March 31 of each year on the complaints received by the Bureau in the prior year regarding consumer financial products and services. Such report shall include information and analysis about complaint numbers, complaint types, and, where applicable, information about resolution of com- plaints. (D) DATA SHARING REQUIRED.—To facilitate preparation of the reports required under subparagraph (C), supervision and enforcement activities, and monitoring of the market for consumer financial products and services, the Bureau shall share consumer complaint information with pruden- tial regulators, the Federal Trade Commission, other Fed- eral agencies, and State agencies, subject to the standards applicable to Federal agencies for protection of the confiden- tiality of personally identifiable information and for data security and integrity. The prudential regulators, the Fed- eral Trade Commission, and other Federal agencies shall share data relating to consumer complaints regarding con- sumer financial products and services with the Bureau, subject to the standards applicable to Federal agencies