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Page:Hine (1912) Letters from an old railway official.djvu/214

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Letters From A Railway Official.

ductor. The former’s superintendent will probably find himself helpless to defend his man against the momentum of a correspondence bureau located in the general offices. As a result, the superintendent and the passenger conductor soon lose interest. They are not looking for trouble and possible censure. The outcome is long-range supervision of a centralized activity. The man in charge of the dining car should be called steward, because he cannot conduct a car even to a side track. He should be under the control of the train conductor, whom the superintendent can hold responsible for the entire train performing proper public service. A good, honest passenger conductor can secure and retain more business for the company than two traveling passenger agents. The conductor cannot do this if the dining car man is unwilling to send promptly a pot of coffee to the shabby little sick woman in the chair car whose daughters are going to buy tourist tickets next year. In the days of simpler organization the good old passenger conductor would unload on the prairie a short-sighted sleeping car or dining car man and let the latter walk home. Because this cannot be done to-day is one of the rea-